Contact SASSA
Get help with your SRD R370 grant application, status checks, and payments
Quick Contact Options
Phone
USSD
Before You Contact SASSA
To get faster assistance, please have the following information ready:
- Your 13-digit South African ID number
- The phone number used for your application
- Your current application status (check online first)
- Details of your specific issue or question
- Any reference numbers from previous contact
đĄ Try Checking Your Status First
Many common questions can be answered by checking your status online. This is faster than waiting on hold!
Check Status Now âWhen to Contact SASSA
đ¨ Contact Immediately For:
- Identity theft or fraudulent applications in your name
- Unauthorized deductions from your grant
- Payment to wrong account
- Someone else collecting your grant
- System showing you're deceased (and you're not!)
đ Contact Within 5 Days For:
- Payment date passed but no payment received
- Status stuck on "Pending" for over 14 days
- Cannot update banking details online
- Identity verification failing repeatedly
- Lost access to registered phone number
âšī¸ General Enquiries:
- Questions about eligibility requirements
- How to apply for grants
- Understanding your decline reason
- Payment method options
- Documentation requirements
SASSA Offices by Province
Visit a SASSA office for issues that cannot be resolved online or by phone.
đ Tips for Visiting SASSA Offices:
- Arrive early (offices open at 7:30 AM)
- Bring your original ID document
- Bring supporting documents for your query
- Expect queues - bring water and be patient
- Wear a mask if required by health regulations
Gauteng
Pretoria
SASSA House, 501 Prodinsa Building, Cnr Steve Biko & Pretorius Streets
012 400 2000
Johannesburg
Newtown Junction, Carr Street, Newtown
011 241 9000
Western Cape
Cape Town
Cnr Wale & Long Street, Cape Town CBD
021 469 4500
KwaZulu-Natal
Durban
267 Anton Lembede Street, Durban
031 308 4700
Pietermaritzburg
173 Longmarket Street
033 395 9500
Eastern Cape
East London
Tyamzashe Building, Oxford Street
043 701 3000
Port Elizabeth
Corner Hancock & Russell Road, North End
041 506 4000
Limpopo
Polokwane
42 Hans van Rensburg Street
015 230 4000
Mpumalanga
Nelspruit
1 Government Boulevard
013 759 4000
North West
Mahikeng
Mmabatho Civic Centre
018 381 9500
Free State
Bloemfontein
Charles Street, Bloemfontein
051 448 7000
Northern Cape
Kimberley
Cnr Knight & Stead Streets
053 838 5000
Other Useful Contacts
đ Independent Tribunal (ITSAA)
For Appeals:
- Tel: 012 312 7727
- Email: [email protected]
- Fax: 086 534 3124
đī¸ Department of Home Affairs
For Identity Verification Issues:
- Tel: 0800 60 11 90
- Website: www.dha.gov.za
đ¨ SASSA Fraud Hotline
Report Fraud or Corruption:
- Tel: 0800 60 10 11
- Email: [email protected]
Report suspicious activity immediately
Contact FAQs
Why is the SASSA helpline always busy?
SASSA receives millions of calls monthly. Try calling early morning (8:00-9:00 AM) or use WhatsApp for quicker service. Many queries can be resolved by checking your status online first.
How long does it take to get an email response?
Email responses typically take 5-7 business days. For urgent matters, use the phone helpline or WhatsApp instead.
Can I visit any SASSA office or must it be my local one?
You can visit any SASSA office in South Africa. However, visiting your nearest office is recommended for convenience.
Does SASSA offer support in my language?
Yes, SASSA offers support in all 11 official South African languages. When calling, you can request assistance in your preferred language.
Can I get someone to contact SASSA on my behalf?
For security reasons, SASSA can only discuss your grant details with you. However, you can authorize someone with a signed letter and copy of your ID if you cannot contact them yourself.
â ī¸ Important Security Warning
SASSA will NEVER:
- Ask you to pay money to process your application
- Request your banking PIN or full banking details via SMS or phone
- Ask you to deposit money to receive your grant
- Send links asking you to "verify" your account with personal details
- Ask for payment to speed up your application
Report it immediately to the SASSA fraud hotline: 0800 60 10 11