SASSA Reconsideration Application, Requirments, & Ways

You may not be aware that the South African Social Security Agency (SASSA) allows for a reconsideration application if your initial request was denied. From understanding the specific requirements and the different ways to apply, and correctly filling out the form, we’ll guide you here.

sassa Reconsideration

The process of Sassa’s reconsideration process doesn’t require any technical knowledge. But it can be achieved with simple steps. When your application is rejected due to various reasons you can again request them to reconsider the applicant. However, you need to correct the mistakes first why they declined. Read here the reasons behind Sassa Status Check Declined For R350 Grant Reasons & Solutions

Process Of SASSA Reconsideration

In your first step of the reconsideration process, you’ll be required to submit a written request to Sassa within 90 days of receiving their decision. This timeframe is non-negotiable, and missing it means you’ll lose your chance to appeal.

Process Of SASSA Reconsideration

In preparing your written request, you’ll need to detail why you think Sassa’s decision is wrong or unfair. This might be medical records, employment documents, or financial statements that support your case.

Once you’ve drafted your request, you’ll send it directly to Sassa’s reconsideration team.

Now, Sassa will review your application and make a new decision. This process can take several weeks but you need to be patient.

You need to get a new form for the reconsideration application, however, if you don’t want to proceed with a new form then you need to pay 500 Rand for using the older form. So the best practice is to use the new form.

Requirements For SRD Reconsideration

There are specific requirements for SRD Reconsideration. There’s a set of criteria you must meet to qualify for this reconsideration.

  • 1. Firstly, you must have been a recipient of the SRD grant, but your continuation application was denied. This is a crucial requirement as it demonstrates that you were initially eligible and that there’s been a change in your circumstances.
  • 2. Secondly, you need to provide proof that your socio-economic situation hasn’t improved since the termination of your grant. This includes,
  • Bank statements
  • Employment records
  • or anything else that shows that you are still in financial need.
  • 3. Next, a fully completed reconsideration form is necessary. Define your current situation and why you believe that Sassa’s decision was wrong.
  • 4. Lastly, you must submit this application within 90 days of being notified about the termination of your grant. This is important as it shows that your financial situation hasn’t improved over a considerable period.

Other than that, ensure that you have a valid ID number. Full Name, Surname, Mobile Number, Email Address, Age between 18 to below 60, Gender, and Banking details.

3 Ways To Apply For Reconsideration

There are three main ways you can apply for reconsideration of the SRD grant.

The first is through the SASSA online portal. Here, you’ll need to log into your account, find the ‘apply for reconsideration’ section, and follow the prompts. It’s quite straightforward, but you’ll need to have supporting documents ready to upload.

The second handy way is sending an email to the SASSA reconsideration email address [email protected]. you’ll need to include your ID number, grant type, and reasons for reconsideration in the email. Also, you must attach any supporting documents. You’ll get an automatic response confirming they’ve received your application and then wait for a further response.

Lastly, you can physically go to a SASSA office. you’ll need to take your ID, original rejection letter, and any other supporting documents. You’ll then fill out a reconsideration form and submit it to the office. This method can be a bit time-consuming, especially with the queues, but it’s an option if you can’t access the online methods.

How to Apply for Reconsideration Online?

You’ll need to visit the Sassa website first. Access from here,

Clicking on that, you’ll be redirected to the Sassa reconsideration page. You must fill out each field which means in the ID bar write your South African ID number and in the number bar, write your number to get the pin.

Once you get your pin on mobile via SMS, write it on the website’s blank box and submit the reconsideration appeal.

Once you’ve applied carefully then choose the reason why you’re appealing for reconsideration.

Apply for Reapplication Using Phone Call

In the event, you can’t apply online, you can also initiate a reconsideration request over the phone.

  • To do this, you’ll need to call the Sassa helpline number 0800 60 10 11. You’d like to request reconsideration for your Sassa application.
  • You’ll need to have your identification documents handy, as they’ll ask for verifications and documents. Provide them with the requested documents they ask from you.
  • Once the representative confirms, the representative will guide you through the process.
  • They’ll provide you with instructions, but you need to follow them carefully. Once you follow and complete the process, you’ll get a confirmation SMS from Sassa on the number you provided to the representative.

Apply Reconsideration Appeal Through Email

You must have an Email either Gmail or Yahoo to apply or reconsider the application for R350.

  • Open the inbox of your Email [email protected]
  • Start by composing the email with all the necessary information. First, ensure to include full name, South African ID number, bank details, and all the essential details.
  • Then, clearly state the reason for the appeal.
  • The next step is to attach all relevant documents to support your appeal. This could be any evidence that you believe will strengthen your case.
  • It’s advisable to scan these documents properly and ensure they’re legible.
  • Lastly, you need to wait and they will send a confirmation Email from Sassa.

Here are the details of Emails according to the provinces.

Form Filling Sections

Form Filling Sections

The reconsideration form is divided into various sections.

The first section A refers to your personal information.

The next session is to provide details about the rejected application provided by Sassa including the date of the rejection. Also, need to mention for which grant you applied.

Next is the ‘Reason for Reconsideration’ section. You’ll need to clearly and concisely explain why you believe the initial decision should be reconsidered or it was unfair by Sassa. Be honest, and provide as much detail as possible.

Lastly, your signature is needed by you including the rejection letter.


So, completing the Sassa reconsideration application is a straightforward process. After completing the process, you should check Sassa status check for reconsideration.

Remember, this process is designed to ensure your eligibility and fulfill the government’s need for accountability. You can’t rush through the process, and you mustn’t allow yourself to get flustered or overwhelmed.

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